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Strategy

A collection of 2 posts

Rethinking Growth - Why Telecoms Are Turning to Emerging Markets
2025

Rethinking Growth - Why Telecoms Are Turning to Emerging Markets

This thesis explores how emerging markets are actively reshaping the global strategies of major telecommunications companies. It focuses on two key players, Vodafone and Orange, and examines how these firms respond to the unique challenges and growth opportunities presented by markets such as India, Kenya, Egypt, and Côte d'Ivoire. The

Saisharaan Kathirgamanathan 25. Juni 2025 • 3 min read
The Perks & Perils of Empathetic AI
Artificial Intelligence

The Perks & Perils of Empathetic AI

As artificial intelligence systems become increasingly present in customer service environments, a key question arises: How does the tone of an AI — empathetic or neutral — shape the way users experience digital interactions? And does the nature of the service itself — whether it’s emotionally driven or functional — influence how such

Chantal Virginia Spring 23. Juni 2025 • 2 min read
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